{"id":14,"date":"2025-12-14T14:37:35","date_gmt":"2025-12-14T14:37:35","guid":{"rendered":"https:\/\/mazalle.com\/elite\/?page_id=14"},"modified":"2025-12-23T14:24:24","modified_gmt":"2025-12-23T14:24:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mazalle.com\/elite\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-603bea7c elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"603bea7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6108dc4e elementor-widget elementor-widget-text-editor\" data-id=\"6108dc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><b>This is a sample page.<\/b><\/p>\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n<p class=\"wp-block-paragraph\">Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n<p class=\"wp-block-paragraph\">Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n<p class=\"wp-block-paragraph\">Additional non-returnable items:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">Please do not send your purchase back to the manufacturer.<\/p>\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n<p class=\"wp-block-paragraph\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n<p class=\"wp-block-paragraph\">Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n<p class=\"wp-block-paragraph\">Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n<p class=\"wp-block-paragraph\">If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n<p class=\"wp-block-paragraph\">To return your product, you should mail your product to: {physical address}.<\/p>\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n<p class=\"wp-block-paragraph\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p class=\"wp-block-paragraph\">Contact us at {email} for questions related to refunds and returns.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e1ad91 e-flex e-con-boxed e-con e-child\" data-id=\"8e1ad91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a69de2a elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"a69de2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-497e4cd e-flex e-con-boxed e-con e-parent\" data-id=\"497e4cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a78466d e-con-full e-flex e-con e-child\" data-id=\"a78466d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64bfcbd elementor-widget elementor-widget-text-editor\" data-id=\"64bfcbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>ANY REASON YOU ARE NOT SATISFIED WITH YOUR PURCHASE<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>PLEASE CONTACT US FIRST AND WE WILL RESOLVE ALL PROBLEMS<\/strong><\/span><\/p>\n<p style=\"text-align: center;\" data-start=\"0\" data-end=\"43\"><strong data-start=\"0\" data-end=\"41\">\u0647\u0644 \u0647\u0646\u0627\u0643 \u0623\u064a \u0633\u0628\u0628 \u0644\u0639\u062f\u0645 \u0631\u0636\u0627\u0643 \u0639\u0646 \u0645\u0634\u062a\u0631\u064a\u0627\u062a\u0643\u061f<\/strong><\/p>\n<p style=\"text-align: center;\" data-start=\"45\" data-end=\"95\">\u064a\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0623\u0648\u0644\u0627\u064b \u0648\u0633\u0646\u0642\u0648\u0645 \u0628\u062d\u0644 \u0627\u064a \u0645\u0634\u0643\u0644\u0647\u061f<br \/><br \/><\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #381325;\">Exchanges &amp; returns should be done within <strong>48 hours<\/strong> of receiving the order.<br \/><br \/><\/span><\/h3>\n<p class=\"\" data-start=\"94\" data-end=\"252\">Exchange or return requests are accepted <strong data-start=\"135\" data-end=\"154\">within 48 hours<\/strong> from the date of order delivery, with a <strong data-start=\"195\" data-end=\"221\">shipping fee of EGP 80<\/strong> to be covered by the customer.<\/p>\n<p class=\"\" data-start=\"254\" data-end=\"510\">Once the returned item is received at our warehouse and inspected, the <strong data-start=\"325\" data-end=\"394\">paid amount will be refunded in full (excluding the shipping fee)<\/strong>. The refund can be processed to an <strong data-start=\"430\" data-end=\"473\">e-wallet, bank account, or via Instapay<\/strong>, based on the customer\u2019s preference.<\/p>\n<p class=\"\" data-start=\"512\" data-end=\"583\">Please note the following requirements for exchange or return requests:<\/p>\n<ul data-start=\"585\" data-end=\"807\">\n<li class=\"\" data-start=\"585\" data-end=\"671\">\n<p class=\"\" data-start=\"587\" data-end=\"671\">A <strong data-start=\"589\" data-end=\"621\">copy of the shipping receipt<\/strong> must be provided as proof of the delivery date.<\/p>\n<\/li>\n<li class=\"\" data-start=\"672\" data-end=\"807\">\n<p class=\"\" data-start=\"674\" data-end=\"807\">A <strong data-start=\"676\" data-end=\"703\">clear photo of the item<\/strong> to be exchanged or returned must be submitted, ensuring it is in <strong data-start=\"769\" data-end=\"806\">its original condition and unused<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p><em><strong>important notes:<\/strong><\/em><\/p>\n<ul>\n<li>All &#8220;sealed with box&#8221; items must be returned sealed and in the same packaging they were received so we can accept your order back and issue your refund<\/li>\n<li>If for any reason your items was wrong or have been damaged in transit, Please get in touch immediately <b>Whatsapp us at 01003386810<\/b><\/li>\n<\/ul>\n<p style=\"text-align: center;\">(Mention order no. &amp; attach an image of the item &amp; shipping label to speed the process along<strong style=\"font-size: 16px;\">.)<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3><span style=\"font-style: inherit; font-weight: inherit; text-align: var(--text-align); background-color: var(--ast-global-color-5);\">for any other inquires?<\/span><\/h3>\n<h2><span style=\"font-size: 17px; font-style: inherit; font-weight: inherit; text-align: var(--text-align); background-color: var(--ast-global-color-5); color: var(--ast-global-color-3); font-family: Figtree, sans-serif;\">contact us via email: wecare@mazalle.com<\/span><\/h2>\n<p style=\"text-align: center;\">\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fedbb76 elementor-widget elementor-widget-text-editor\" data-id=\"fedbb76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"45\" data-end=\"95\">\u00a0<\/p>\n<h3 style=\"text-align: right;\" data-start=\"97\" data-end=\"131\"><strong data-start=\"101\" data-end=\"129\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/strong><\/h3>\n<p class=\"\" style=\"text-align: right;\" data-start=\"93\" data-end=\"206\">\u064a\u064f\u0633\u0645\u062d \u0628\u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u062e\u0644\u0627\u0644 <strong data-start=\"130\" data-end=\"167\">48 \u0633\u0627\u0639\u0629 \u0641\u0642\u0637 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0637\u0644\u0628<\/strong>\u060c \u0645\u0639 \u062a\u062d\u0645\u0644 <strong data-start=\"177\" data-end=\"205\">\u0631\u0633\u0648\u0645 \u0634\u062d\u0646 \u0642\u062f\u0631\u0647\u0627 80 \u062c\u0646\u064a\u0647\u064b\u0627<\/strong>.<\/p>\n<p class=\"\" style=\"text-align: right;\" data-start=\"208\" data-end=\"407\">\u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0645\u0631\u062a\u062c\u0639 \u0641\u064a \u0645\u062e\u0627\u0632\u0646\u0646\u0627 \u0648\u0641\u062d\u0635\u0647\u060c \u064a\u062a\u0645 <strong data-start=\"256\" data-end=\"316\">\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0646\u0641\u0633 \u0627\u0644\u0642\u064a\u0645\u0629 (\u0628\u0627\u0633\u062a\u062b\u0646\u0627\u0621 \u0631\u0633\u0648\u0645 \u0627\u0644\u0634\u062d\u0646)<\/strong>\u060c \u0648\u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644\u0647 \u0625\u0644\u0649 <strong data-start=\"334\" data-end=\"385\">\u0645\u062d\u0641\u0638\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u062d\u0633\u0627\u0628 \u0628\u0646\u0643\u064a\u060c \u0623\u0648 \u0639\u0646 \u0637\u0631\u064a\u0642 Instapay<\/strong> \u0648\u0641\u0642\u064b\u0627 \u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0639\u0645\u064a\u0644.<\/p>\n<p class=\"\" style=\"text-align: right;\" data-start=\"409\" data-end=\"460\"><strong data-start=\"409\" data-end=\"460\">\u064a\u0631\u062c\u0649 \u0645\u0631\u0627\u0639\u0627\u0629 \u0627\u0644\u0622\u062a\u064a \u0639\u0646\u062f \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0644\u0625\u0631\u062c\u0627\u0639:<\/strong><\/p>\n<ul data-start=\"462\" data-end=\"628\">\n<li class=\"\" data-start=\"462\" data-end=\"520\">\n<p class=\"\" style=\"text-align: right;\" data-start=\"464\" data-end=\"520\">\u062a\u0642\u062f\u064a\u0645 <strong data-start=\"470\" data-end=\"494\">\u0635\u0648\u0631\u0629 \u0645\u0646 \u0628\u0648\u0644\u064a\u0635\u0629 \u0627\u0644\u0634\u062d\u0646<\/strong> \u0643\u0625\u062b\u0628\u0627\u062a \u0644\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645.<\/p>\n<\/li>\n<li class=\"\" data-start=\"521\" data-end=\"628\">\n<p class=\"\" style=\"text-align: right;\" data-start=\"523\" data-end=\"628\">\u0625\u0631\u0633\u0627\u0644 <strong data-start=\"529\" data-end=\"577\">\u0635\u0648\u0631\u0629 \u0648\u0627\u0636\u062d\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0645\u0637\u0644\u0648\u0628 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647 \u0623\u0648 \u0625\u0631\u062c\u0627\u0639\u0647<\/strong>\u060c \u0628\u0634\u0631\u0637 \u0623\u0646 \u064a\u0643\u0648\u0646 <strong data-start=\"592\" data-end=\"627\">\u0628\u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0648\u0644\u0645 \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: right;\" data-start=\"97\" data-end=\"131\"><strong style=\"font-size: 1.5em;\" data-start=\"437\" data-end=\"454\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0647\u0627\u0645\u0629:<\/strong><\/h3>\n<ul style=\"text-align: right;\" data-start=\"457\" data-end=\"855\">\n<li data-start=\"457\" data-end=\"605\">\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a <strong data-start=\"483\" data-end=\"500\">\u0627\u0644\u0645\u063a\u0644\u0641\u0629 \u0628\u0627\u0644\u0639\u0644\u0628\u0647 \u0627\u0644\u0627\u0635\u0644\u064a\u0647<\/strong> \u064a\u062c\u0628 \u0625\u0631\u062c\u0627\u0639\u0647\u0627 \u0648\u0647\u064a <strong>\u0645\u063a\u0644\u0642\u0629<\/strong> \u0648\u0628\u0646\u0641\u0633 \u0627\u0644\u062a\u063a\u0644\u064a\u0641 \u0627\u0644\u0630\u064a \u062a\u0645 \u0627\u0633\u062a\u0644\u0627\u0645\u0647\u0627 \u0641\u064a\u0647 \u062d\u062a\u0649 \u064a\u062a\u0645 \u0642\u0628\u0648\u0644 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0627\u0644\u064a.<\/li>\n<li data-start=\"606\" data-end=\"855\">\u0625\u0630\u0627 \u062a\u0644\u0642\u064a\u062a \u0645\u0646\u062a\u062c\u064b\u0627 \u062e\u0627\u0637\u0626\u064b\u0627 \u0623\u0648 \u062a\u0639\u0631\u0636 \u0644\u0644\u062a\u0644\u0641 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0634\u062d\u0646\u060c <strong data-start=\"659\" data-end=\"686\">\u064a\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0641\u0648\u0631\u064b\u0627<\/strong>\u00a0<br data-start=\"739\" data-end=\"742\" \/>\u0639\u0628\u0631 <strong data-start=\"751\" data-end=\"761\">\u0648\u0627\u062a\u0633\u0627\u0628<\/strong> \u0639\u0644\u0649 \u0627\u0644\u0631\u0642\u0645: \ud83d\udcf2 <strong data-start=\"776\" data-end=\"791\">01003386810<\/strong><\/li>\n<\/ul>\n<p><em data-start=\"796\" data-end=\"853\">(\u064a\u0631\u062c\u0649 \u0630\u0643\u0631 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0648\u0625\u0631\u0641\u0627\u0642 \u0635\u0648\u0631\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u0648 \u0628\u0648\u0644\u064a\u0635\u0647 \u0627\u0644\u0634\u062d\u0646\u00a0 \u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u064a\u0629).<\/em><\/p>\n<h3 style=\"text-align: right;\" data-start=\"857\" data-end=\"887\"><strong data-start=\"861\" data-end=\"885\">\u0647\u0644 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u062e\u0631\u064a\u061f<\/strong><\/h3>\n<p style=\"text-align: right;\" data-start=\"888\" data-end=\"1029\" data-is-only-node=\"\" data-is-last-node=\"\">\u00a0\u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: \ud83d\udce7 <strong data-start=\"965\" data-end=\"987\"><a rel=\"noopener\" data-start=\"967\" data-end=\"985\">wecare@mazalle.com<\/a><\/strong> \u0644\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u062e\u0631\u064a \u064a\u0631\u062c\u064a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 !<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This is a sample page. Overview Our refund and returns policy lasts 30 days. 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