Refund and Returns Policy

 

ANY REASON YOU ARE NOT SATISFIED WITH YOUR PURCHASE

PLEASE CONTACT US FIRST AND WE WILL RESOLVE ALL PROBLEMS

هل هناك أي سبب لعدم رضاك عن مشترياتك؟

يرجى التواصل معنا أولاً وسنقوم بحل اي مشكله؟

Exchanges & returns should be done within 48 hours of receiving the order.

Exchange or return requests are accepted within 48 hours from the date of order delivery, with a shipping fee of EGP 80 to be covered by the customer.

Once the returned item is received at our warehouse and inspected, the paid amount will be refunded in full (excluding the shipping fee). The refund can be processed to an e-wallet, bank account, or via Instapay, based on the customer’s preference.

Please note the following requirements for exchange or return requests:

• A copy of the shipping receipt must be provided as proof of the delivery date.

• A clear photo of the item to be exchanged or returned must be submitted, ensuring it is in its original condition and unused.

important notes:

• All “sealed with box” items must be returned sealed and in the same packaging they were received so we can accept your order back and issue your refund
• If for any reason your items was wrong or have been damaged in transit, Please get in touch immediately Whatsapp us at 01003386810

(Mention order no. & attach an image of the item & shipping label to speed the process along.)

 

for any other inquires?

contact us via email: wecare@mazalle.com